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An Empirical Study on Factors Affecting Smart Factory Introduction Performance from a BSC Perspective: Focus on Manufacturing Firms


  • Department of Management Information Systems, Chungbuk National University, Chungdae-ro 1, Sewon-gu, Cheongju, Chungbuk, 28644, Korea, Republic of


Background/Objectives: This study doesn’t introduce the process of manufacturing system in smart factory of company but conducts a study on smart manufacturing’s ultimate goal which is to systematically view and identify the success factors through production system introduction and utilization. Methods/Statistical Analysis: In this study, BSC model was chosen to measure the performance of the enterprise on smart factory and it was modified to fit the purpose of this study. Factors that influences smart factory introduction are user engagement, goal clarification, and capacity of development enterprises. Three specific factors that were found as ERP success factors were drawn from related prior studies. We found out if these influence factors leads to successful introduction and if it would bring positive impact by re-incorporating the study of structural practices and commenting and creating important variables. Findings: We want to empirically identify the results after introducing smart factory through BSC model. First, user participation, introduction motive cost factor, introduction motive relationship factor, development industry’s capacity were four independent variables and using all four at once, PLS analyze result shows all four factors had positive influence on smart factory enterprise introduction. Secondly, when we analyze four categorized factors, user participation, introduction motive relationship factor, development industry’s capacity were important factors to increase learning outcome and process factor. Improvements/Applications: This study’s result provides practical implication of main factors that must be managed to ensure successful introduction to companies who wish to introduce the smart factory.


BSC, ICT, IoT, PLS, Smart Factory.

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