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Role of Hospital Information Systems in Improving Healthcare Quality in Hospitals


  • VIT Business School Chennai, VIT University, Chennai - 600127, Tamil Nadu, India


Background/Objective: This paper represents the role of information systems in quality improvement in hospitals. Hospital Information Systems (HIS) have great potential in reducing healthcare cost and in improving health outcomes. The purpose of this study is to offer analytical research that explores the role of hospital information systems in delivery of healthcare in its diverse organizational and regulatory settings. This paper aims to examine the role of hospital information systems in improving health care quality in hospital. Primary data was collected through distributing questionnaire to patient. A total of 214 samples were collected from major corporate hospitals in the capital city of Tamil Nadu, i.e., Chennai and used for this research paper. Methods and Analysis: Friedman test was implied to find the effect of implementing hospital information systems in hospitals to improve healthcare quality. Findings: Implementing hospital information systems in hospitals has a greater effect on improving healthcare quality among hospitals and this increases patient satisfaction.


Hospital Information Systems, HIS, Health Care Quality, HIS Implementation, Quality.

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