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Prioritizing the Factors Influencing the Success of Business Intelligence Systems: A Delphi Study


  • School of Information Technology, NorthWest University, South Africa
  • School of Management, IT and Governance, University of KwaZulu-Natal, South Africa


Objective: To gain a better understanding of the factors influencing the success of business intelligence systems in South Africa. Method: This study addresses the above issue by conducting a two round Delphi survey among five experts in Business intelligence. For statistical analysis, descriptive statistics including frequency, percentage, mean and standard deviation were carried out on the survey instrument. Results: The results provide a framework that consists of six factors and thirty two sub factors for successful business intelligence system implementation. The six factors of success are information quality, system quality, service quality, individual impact and user quality. Conclusion: The findings in this study may allow the business intelligence community in South Africa to focus on those factors and sub factors identified as most likely to influence the implementation of BI systems. Focussing on the important factors and sub factors may assist to reduce or eliminate the likelihood of business intelligence system failure.


Business Intelligence, Delphi, Information Systems Success.

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